ITIL Foundation

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The certification can help:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

ITIL 4 Foundation candidates will have an understanding of the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Course details

ITIL Batch 1:  Jan 19 –  Jan 21st, 2022

ITIL Batch 2: Feb 15 – Feb 18th, 2022

ITIL Batch 3:  April 14 – April 16th, 2022

Exam Information

Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) – 65%
60 minutes’ duration
Closed book.

Course Options

Online Course

$100 (Training only)
$450 (Training/Exam Inclusive)

Duration: 3 days (Weekdays Only)
Time: 10:00am – 1:00pm daily

Lecture Mode: Live Online



Customized to your team's needs

Customized learning delivery model (digital material and/or instructor-led)
Flexible pricing options
24×7 learner assistance and support

Online Course (Corp Members only)

$20 (excluding Examination)
$370 ( Including Examination)

Duration: 3 days (Weekdays Only)
Time: 10:00am – 1:00pm daily

Lecture Mode: Live Online